Jervis Technologies
Our Support and Maintenance Services ensure that your digital platforms stay up-to-date, secure, high-performing, and aligned with your evolving business needs. We don’t just fix issues — we proactively manage, enhance, and future-proof your technology investments.
1. Application Support and Enhancement
We provide ongoing support to ensure your applications run smoothly, adapt to new requirements, and deliver maximum business value.
Bug fixing and performance tuning
Feature enhancements and upgrades
Regular compatibility updates (OS, browser, device)
User feedback integration and continuous improvement
2. Website and Web App Maintenance
Your website is your brand’s digital face — we make sure it remains fast, secure, and engaging at all times.
Security updates and vulnerability patching
CMS (WordPress, Drupal, etc.) upgrades
Speed optimization and SEO health checks
Content updates and UI/UX refinements
3. Infrastructure and Cloud Maintenance
We monitor, maintain, and optimize your cloud and server infrastructure to guarantee availability, scalability, and security.
24/7 server and cloud monitoring
Resource optimization and cost management
Backup management and disaster recovery planning
Downtime prevention and quick incident resolution
4. Software Security Management
We safeguard your applications and platforms against emerging cyber threats with proactive security maintenance.
Security audits and penetration testing
SSL certificate management
Regular firewall and antivirus updates
GDPR, HIPAA, and other compliance support
5. Dedicated Helpdesk and Technical Support
Get fast, expert assistance whenever you need it — through our professional helpdesk services.
Tier 1, 2, and 3 technical support
SLA-driven response and resolution times
Multi-channel support (Email, Chat, Phone)
Knowledge base and self-help portal management
Ongoing Monthly Support (Retainer Model)
On-Demand Support (Pay-As-You-Go)
Annual Maintenance Contracts (AMC)
Dedicated Support Teams
